The benefit of being physically present: A survey of experimental works comparing copresent robots, telepresent robots and virtual agents

By Jamy J. Li. Int. J. Hum. Comput. Stud., 2015

591 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Social Psychology, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/bd2986fbbc9465e8f55fa7f7d1beffa1505862f9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Artificial Intelligence

In Social Psychology

In Human-Computer Interaction

Citations in the corpus

Hey Alexa ... examine the variables influencing the use of artificial intelligent in-home voice assistants (2019, background): “Li (2015) outlined that voice interactions elicits the sense of social presence in the mind of an individual.”
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence (2021, background): “As VAs mimic human ‐ like attributes through the use of voice communication (Li, 2015), these interactions elicit a sense of social presence and inferences of social cognition in the mind of the user that, in turn, nurture trustworthy relationships.”
Explainable Autonomy: A Study of Explanation Styles for Building Clear Mental Models (2018, background): “Typically, these remote robots instil less trust than those co-located (Bainbridge et al., 2008; Hastie et al., 2017b; Li, 2015).”
Social eye gaze in human-robot interaction (2017, background): “Some researchers have found that physically co-present embodied systems improve interactions over virtual systems (Li, 2015).”
Human Trust in Artificial Intelligence: Review of Empirical Research (2020, background): “One of the main factors that is known to influence initial trust is the robot ’ s actual tangible physical presence (for a review, see Li, 2015).”
Frontline Service Technology infusion: conceptual archetypes and future research directions (2019, background): “While research seems to suggest human-like forms perform best in facilitating social interactions between agents and humans (Li, 2015), some evidence shows that other forms might work better in specific cases.”
Service robots in hotels: understanding the service quality perceptions of human-robot interaction (2019, background): “…robots (humanoid robots such as Nao and Pepper) exhibit better interaction with customers than zoomorphic, caricatured, and functional robots (Li, 2015; Tung & Law, 2017); anthropomorphic robots relatively underperform when providing friendly service and sympathy compared with human sta ﬀ…”