Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry

By Mosad Zineldin. 2005

184 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/bc3ed41dc245f693ea8c26682afdc3a020249a3f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Mubbsher Munawar Khan
2. M. Fasih

In Organizational Behavior and Human Resource Management

1. Mubbsher Munawar Khan
2. M. Fasih

Citations in the corpus

• Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014, background): “Association between service quality and customer loyalty in banking sector of Sweden is also examined by Zineldin (2005).”