Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services

By Anjana Susarla, Anitesh Barua, Andrew Whinston. MIS Q., 2003

435 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b7a5c5fe38b8479d445da9d25d8b2e25a2fe6fa3

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Jens Dibbern
2. Leslie P. Willcocks
3. Shaji Khan
4. Mary C. Lacity
5. Edgar A. Whitley
6. W. Venters
7. Alexander Benlian
8. Thomas Hess

In Organizational Behavior and Human Resource Management

1. Jaideep Prabhu
2. Elizabeth J. Davidson
3. Michael I. Barrett
4. Mary C. Lacity
5. Alexander Benlian
6. Stephen Louis Vargo
7. Thomas Hess
8. Robert F. Lusch

In Sociology and Political Science

1. Mary C. Lacity
2. Leslie P. Willcocks
3. Shaji Khan
4. R. Hirschheim
5. Elizabeth J. Davidson
6. Jens Dibbern
7. Michael I. Barrett
8. Alexander Benlian

Citations in the corpus

• IT Outsourcing Success: A Psychological Contract Perspective (2004, neutral): “satisfaction among users is low (Susaria et al. 2003).”
• Information systems outsourcing: a survey and analysis of the literature (2004, background): “Whilst academic research has responded to the growth of outsourcing in general, only a few studies on ASPs can be found in the literature (e.g. Kern et al., 2002; Susarla et al., 2003).”
• Opportunities and risks of software-as-a-service: Findings from a survey of IT executives (2011, methodology): “The ASP model involved vendor hosting, as well as managing and delivering application capabilities remotely from a data center accessed via the Internet [62] [65] [69].”
• A review of the IT outsourcing literature: Insights for practice (2009, background): “Susarla et al. (2003) examine the determinants of ASP success as measured by ASP satisfaction and ASP supplier performance.”
• Service Innovation in the Digital Age: Key Contributions and Future Directions (2015, background): “• User satisfaction with information services (Sun et al. 2012; Susaria et al. 2003) Automated/autonomous personalized information services:”
• A critical review of cloud computing: researching desires and realities (2012, background): “Early ASPs failed due to insufficient bandwidth and computing power (Kern et al ., 2002b; Susarla et al ., 2003); however, the dot-com boom resulted in a large increase in global fibre-optic networking dramatically reducing latency and costs (Hogendorn, 2011).”