The impact of green experience on customer satisfaction: evidence from TripAdvisor

By Yixiu Yu, Xu Li, Tun-Min (Catherine) Jai. 2017

179 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b6b80dfbe0ff82d1cee2d5ad01367f8bce4a50dc

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Peter O'Connor
2. Rania El-Haddad
3. Yuhui Gao
4. Szu‐Hsin Wu
5. Guy Assaker

In Sociology and Political Science

1. Rania El-Haddad
2. Guy Assaker
3. Peter O'Connor
4. Yuhui Gao
5. Szu‐Hsin Wu
6. Rob Hallak

Citations in the corpus

• Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels (2020, background): “This is particularly true as today many hotels that have successfully implemented environmental/green management programs and may be quali fi ed to earn one or several certi fi cation(s) often do not pursue such opportunities because of the high cost associated with becoming certi fi ed (Metzig, 2016) ”
• Understanding emotional customer experience and co-creation behaviours in luxury hotels (2019, background): “Online reviews are critical and direct sources of understanding customer experience for hospitality service providers (Yu et al., 2017).”