Complaint Sequences Within Antagonistic Argument

By Ian Dersley, A. Wootton. 2000

159 citations recorded by the source corpus.

Subfields: Experimental and Cognitive Psychology, Language and Linguistics, Literature and Literary Theory

View Paper: https://www.semanticscholar.org/paper/b518fed4405a77ad6e845320951eb313cfee0360

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Citations in the corpus

Sequence and solidarity (2002, background): “…generally preferred over an admission (Atkinson & Drew, 1979; Garcia, 1991), although there appear to be additional complexities in accusatory contexts (Dersley & Wootton, 2000).4 Other departures from the usual pattern for agreement/disagreement have been documented for responses to compliments…”
Moaning, whinging and laughing: the subjective side of complaints (2005, background): “Direct complaints are made against the talk’s current recipient (e.g. Dersley and Wootton, 2000); indirect complaints are made about someone or something else (e.g. Drew, 1998).”
Doing actions with identity categories: complaints and denials in neighbor disputes (2009, background): “…studies of complaining, and the related activities of defending, mitigating, accusing, etc., often focusing on how something is produced as a ‘‘legitimate complainable’’ via various practices of objectification (e.g., Dersley and Wootton 2000; Drew and Holt 1988; Edwards 2000; Pomerantz 1986).”
Moral competence in social robots (2014, background): “Moral perceivers often express their moral judgments to the alleged offender or to another community member [63], [64]; they sometimes have to provide evidence for their judgment; the alleged offender may contest the charges or explain the action in question [8]; and social estrangement may need to ”
In the heat of the sequence: Interactional features preceding walkouts from argumentative talk (2001, background): “…standardly reply to overt complaints either by denying that they did the act in question, or by claiming that, if they did do it, then they were not at fault (Dersley & Wootton 2000; on accounts more generally, see Scott & Lyman 1968; for useful overviews, see Antaki 1994 and Buttny 1993, Chap.”