E‐Government and the Transformation of Service Delivery and Citizen Attitudes

By D. West. 2004

1,521 citations recorded by the source corpus.

Subfields: Communication, Political Science and International Relations, Public Administration

View Paper: https://www.semanticscholar.org/paper/b30218d3305a80dd0fd799961b5f4f892ef02ada

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Citations in the corpus

Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use (2019, methodology): “Stimulated by the IT industry (Zouridis & Thaens, 2003), e-government is simply defined as the delivery of government information and services online (West, 2004).”
Citizens’ adoption of an electronic government system: towards a unified view (2015, background): “It is defined as the delivery of government information and services to citizens via the Internet or other digital means (West 2004). eGov services can be broadly categorised as either informational or transactional.”
Benefits, Adoption Barriers and Myths of Open Data and Open Government (2012, background): “This is confirmed by institutional theory, which predicts that the opening of data will reinforce existing structures instead of changing them and allowing them to fully take advantage of new developments (see Fountain, 2001; Kraemer & King, 2006; West, 2004).”
An empirical validation of a unified model of electronic government adoption (UMEGA) (2017, background): “E-government can be defined as the delivery of government information and services to citizens through the Internet (as the Internet is one of the preconditions to the acceptance and use of e-government services) or other digital means (Joseph, 2013; West, 2004).”
Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology (2010, background): “An interesting and important emerging context in which mandatory technology adoption by citizens can be studied is electronic government (e-government)—i.e., the delivery of government information and services through the Internet or other digital means (West, 2004).”
10 year retrospect on stage models of e-Government: A qualitative meta-synthesis (2010, background): “…in the academic literature (Andersen & Henriksen, 2006; Hiller & Belanger, 2001; Layne & Lee, 2001; Moon, 2002; Siau & Long, 2005; Scott, 2001; West, 2004), while some were traced back to the reports andwhite papers produced by several international institutions (Center…”
Fundamentals of Information Studies: Understanding Information and Its Environment, Second Edition (2009, background): “A review of the extant eGovernment literature also points to the significance of security in citizens’ acceptance and actual use of eGovernment services, particularly those requiring twoway interactions involving substantial personal information (West, 2004).”