A Practice Perspective on Technology-Mediated Network Relations: The Use of Internet-Based Self-Serve Technologies

By Ulrike Schultze, Wanda J. Orlikowski. Information systems research, 2004

415 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/b2bae1a2fe4ba4c33abe11ec9fa5b0c63d4f750e

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In Strategy and Management

Citations in the corpus

Where To Go From Here? Thoughts on Future Directions for Research on Individual-Level Technology Adoption with a Focus on Decision Making (2006, neutral): “…interest in technologies (e.g., Krishnan et al., 1999; Rayport & Jaworski, 2004) and, in particular, self-service technologies (Meuter, Ostrom, Roundtree, & Bitner, 2000; Dabholkar & Bagozzi, 2002; Piccoli, Brohman, Watson, & Parasuraman, 2004; Schultze & Orlikowski, 2004; Zahay & Griffin, 2004).”
The Whole Is More Than the Sum of Its Parts— Or Is It? A Review of the Empirical Literature on Complementarities in Organizations (2010, background): “Only 3 studies in this group, namely, Hill and Hellriegel (1994), Schultze and Orlikowski (2004), and Macky and Boxall (2007), did not find any evidence of complementarities at all (neither did they find substitution effects).”
Understanding Individual Adoption of Instant Messaging: An Empirical Investigation (2005, background): “Such research should also examine the effects of such relationships on resource exchange (Bouty, 2000), knowledge transfer (Szulanski, 2000), and business performance (Schultze and Orlikowski, 2004), as well as the functioning of groups and teams in a broader social context (Kraut et al., 1999).”
How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service (2018, background): “Practices are clusters of recurrent human activities that are informed by social and contextual relations [39, 40].”
When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies (2011, background): “…as a process in which human agency reacts to material agency by producing changes in routines (sometimes even by using the technology’s existing material agency in unanticipated ways), but leaving the technology’s features intact (e.g. Barley 1990; Chu and Robey 2008; Schultze and Orlikowski 2004).”
Service Innovation in the Digital Age: Key Contributions and Future Directions (2015, background): “…Sun et al. 2012; Tan et al. 2003; Xu et al. 2013) Process design and automation in customer/provider interactions: • Firm-level effects of self-service on client relationships (Ba et al. 2010; Scherer et al. 2015) • Enactments of self service (Germonprez et al. 2011; Schultze and Orlikowski 2004)”
Theorizing Practice and Practicing Theory (2011, methodology): “Where my earlier work (Orlikowski, 1992, 1996) used practice theory to inform my understanding of phenomena (highlighting the recursive duality of technology in use), my later work (Orlikowski 2000, 2002; Schultze and Orlikowski 2004) used practice theory more explicitly to reconceptualize the natur”