IMPLEMENTING QUALITY IMPROVEMENTS IN PUBLIC TRANSPORT

By M. Friman. 2004

116 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Transportation

View Paper: https://www.semanticscholar.org/paper/af33d5bc9ad6f5c24f5ef88ee26271dd5038385e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Juan de Oña
2. Rocio de Oña

In Social Psychology

1. Juan de Oña
2. Rocio de Oña

In Transportation

1. Juan de Oña
2. Rocio de Oña

Citations in the corpus

• Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “Finally, some studies analyzed SQ before and after carrying out an action (Foote, Stuart, and ElmoreYalch 2001; Friman 2004; Pedersen, Friman, and Kristensson 2011).”