Passenger perceptions of service quality: Korean and Australian case studies

By Jin-woo Park. 2007

177 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/ae96758cb2d38072bc79134c8894ace651d33538

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Juan de Oña
2. Rocio de Oña

In Marketing

1. Eren Sezgen
2. K. Mason
3. Juan de Oña
4. Rocio de Oña
5. Robert Mayer

In Organizational Behavior and Human Resource Management

1. Juan de Oña
2. Eren Sezgen
3. K. Mason
4. Rocio de Oña
5. Robert Mayer

Citations in the corpus

• Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “Gatta and Marcucci (2007) point out that these methods overcome some critical factors pertaining to methods based on CSS, such as conceptual grounds, psychometric problems, and troubles with Likert scales.”
• Voice of airline passenger: A text mining approach to understand customer satisfaction (2019, background): “Park (2007) also found that the business passenger rates value for money higher than the economy passenger.”