The congruence of quality values in higher education
By R. Telford, R. Masson. 2005
186 citations recorded by the source corpus.
Purpose – To investigate, in the context of university education, the relationship between the congruence of the quality values held by the students, the teaching staff and the university senior management and the level of student satisfaction.Design/methodology/approach – The research was carried out within a large Business School in a major UK University through a set of focus groups and questionnaires investigating the quality values held by the three main participant stakeholders.Findings – For the case example a coherent framework of quality values relevant to higher education has been established, and the relative importance attached to each element in this framework by the different stakeholders has been identified. While many values are shared there are significant differences between the stakeholders and there is generally no student dissatisfaction on issues where the stakeholders do not share the same values.Research limitations/implications – Limited in that the research was carried out in sin...
Subfields: Education, Management of Technology and Innovation, Political Science and International Relations
View Paper: https://www.semanticscholar.org/paper/ae04080d9d1f764195f0fdac9a205f4c2fdc4f68
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In Education
In Management of Technology and Innovation
Citations in the corpus
- The desired teaching qualities of lecturers in higher education: a means end analysis (2006, background): “Accordingly, Telford and Masson (2005) believe that it is important to understand expectations and values of students in higher education.”
- Specific remedy for specific problem: measuring service quality in South African higher education (2010, background): “The specific subject of service quality in HE has been very popular in recent literature emanating from and covering different parts of the world (Chua 2004; Hill 1995; OliveiraBrochado and Marques 2007; Pareda et al. 2007; Rowley 1996; Srikanthan and Dalrymple 2007; Tan and Kek 2004; Telford and Ma”