Citizen communications in crisis: anticipating a future of ICT-supported public participation

By Leysia Palen, Sophia B. Liu. International Conference on Human Factors in Computing Systems, 2007

593 citations recorded by the source corpus.

Subfields: Communication, Geography, Planning and Development, Statistical and Nonlinear Physics

View Paper: https://www.semanticscholar.org/paper/adcec2aa869534306cfbffe9b3e46fa7782632ae

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Citations in the corpus

Finding community through information and communication technology in disaster response (2008, background): “…for much of the day relied on co-presence awareness features in instant messaging and social networking sites to determine the welfare of those they knew, eventually moving to engage in highly distributed and, in some cases, world-wide problem-solving to determine who had been hurt or killed [18].”
Dynamic Debates: An Analysis of Group Polarization Over Time on Twitter (2010, background): “More recently, people used Google maps, Facebook, and wikis to spread news about disasters (e.g., Palen & Liu, 2007).”
Rumors, False Flags, and Digital Vigilantes: Misinformation on Twitter after the 2013 Boston Marathon Bombing (2014, background): “Affected people are turning to these sites to seek information (Palen & Liu, 2007), and emergency responders have begun to incorporate them into communications strategies (Latonero & Shklovski, 2011; Hughes & Palen, 2012).”
What to Expect When the Unexpected Happens: Social Media Communications Across Crises (2015, background): “Additionally, the management of a crisis is typically divided into phases: mitigation, preparedness, response and recovery [35, 47].”
Socializing in emergencies - A review of the use of social media in emergency situations (2015, methodology): “Today, through the use of new ICTs, their role offers additional ways to participate and communicate (Palen & Liu, 2007; Lu & Yang, 2010).”
Crisis in a Networked World (2009, background): “In events that are spatially diffuse (like hurricanes) and protracted (like wildfires), sources of information from multiple eyes-on-the-ground can be more helpful than official news sources because the information can provide a more local context and rapid updates for those who need to make decisio”
Pass it on?: Retweeting in mass emergency (2010, background): “…information sources and new forms of personal ICT use sprang up in the aftermath of Hurricane Katrina, including some of the earliest housing aggregator and giving sites, people-finding activity, and map-based mashups (Palen and Liu, 2007; Torrey et al., 2007; Shklovski, Burke et al., 2008).”
Processing Social Media Messages in Mass Emergency (2014, background): “Crisis situations—particularly those with little to no warning (known as “suddenonset crises”)—generate a situation that is rife with questions, uncertainties, and the need to make quick decisions, often with minimal information.”
Online public communications by police & fire services during the 2012 Hurricane Sandy (2014, background): “Studies have documented how members of the public use online communications like social media in a variety of emergency contexts [7,9,13,16,18,20,26], and emergency workers appear to be attending to that demand though seem uncertain about how to respond.”
A vision for technology-mediated support for public participation & assistance in mass emergencies & disasters (2010, background): “This argument of ―changing information pathways‖ is one we have made in previous papers (e.g., Palen & Liu, 2007) and have presented to practitioner audiences.”
Twitter under crisis: can we trust what we RT? (2010, unknown): “in [6, 7 ]) there are several stages in a disaster: 1) warning, 2) threat, 3) impact, 4) inventory, 5) rescue, 6) remedy, and 7) recovery.”
Twitter adoption and use in mass convergence and emergency events (2009, background): “This supports – but does not prove – the idea that people serve as ‘information hubs’ (Palen and Liu, 2007) to collect and deploy information, but that many others ‘participate’ in the event in a more peripheral fashion.”