New service development competence in retail banking: Construct development and measurement validation
By Larry J. Menor, Aleda V. Roth. 2007
455 citations recorded by the source corpus.
Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/adad247c0ad711b44d9c12a4cd7bf8803f83870e
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
- Hock Hai Teo
- Lih-Bin Oh
- V. Sambamurthy
- Per Ola Kristensson
- Lars Witell
- S. Mgaiwa
- M. Sandberg
- Milena M. Head
In Marketing
- Hannah Snyder
- Lars Witell
- Anders Gustafsson
- Hock Hai Teo
- V. Sambamurthy
- Per Ola Kristensson
- Paul W. Fombelle
- Jinde Jiang
In Organizational Behavior and Human Resource Management
- Lars Witell
- Hock Hai Teo
- Lih-Bin Oh
- Per Ola Kristensson
- Anders Gustafsson
- Hannah Snyder
- Paul W. Fombelle
- Milena M. Head
Citations in the corpus
- The effects of retail channel integration through the use of information technologies on firm performance (2012, background): “Antecedents of firm competences Service firms can develop competences either by making process changes to their service delivery system or by adding a new service to their current mix (Menor and Roth, 2007).”
- Impact of Trust and Privacy Concerns on Technology Acceptance in Healthcare: An Indian Perspective (2020, unknown): “The wordings of the survey items were re fi ned to improve their clarity by using expert judgment (in this case by both academic and industry expert) and q-sort techniques, resulting in tentative item reliability and item validity [80].”
- Identifying categories of service innovation: A review and synthesis of the literature (2016, background): “Menor and Roth (2007) suggest that service innovation – either an addition to current services or a change in the delivery process – is an offering not previously available to customers that requires changes in the competences applied by service providers and customers.”