Toward a Publics-Driven, Emotion-Based Conceptualization in Crisis Communication: Unearthing Dominant Emotions in Multi-Staged Testing of the Integrated Crisis Mapping (ICM) Model

By Yan Jin, A. Pang, Glen T. Cameron. 2012

213 citations recorded by the source corpus.

To better understand not only the minds, but also the hearts of key publics, we have developed a more systemic approach to understand the responses of audiences in crisis situations. The Integrated Crisis Mapping (ICM) model is based on a publics-based, emotion-driven perspective where the publics' responses to different crises are mapped on 2 continua, the organization's engagement in the crisis and primary publics' coping strategy. This multistage testing found evidence that anxiety was the default emotion that publics felt in crises. The subsequent emotions felt by the publics varied in different quadrants involving different crisis types. As far as coping strategies were concerned, conative coping was more evident than cognitive coping across the 4 quadrants. Evidence also suggested strong merit that conative coping was the external manifestation of the internal cognitive processing that had taken place. Cognitive coping was thus the antecedent of conative coping. Although both the publics and the organizations agreed that the crises were relevant to the organizations' goals, they differed on who should assume more responsibility. The findings, although still very much exploratory, suggest theoretical rigor in the model, with room for further refinements to generate what Yin (2003) termed “analytic generalization” (p. 33) for the ICM model.

Subfields: Communication, Philosophy

View Paper: https://www.semanticscholar.org/paper/ac46c8767236809579d1af36b6b0bbfd8f77ba80

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Brooke Fisher Liu
2. Julia Daisy Fraustino
3. Yan Jin
4. Hye Kyung Kim
5. Jeff Niederdeppe
6. LeeAnn Kahlor
7. L. Men

In Philosophy

1. Brooke Fisher Liu
2. Julia Daisy Fraustino
3. Yan Jin

Citations in the corpus

• Effects of COVID-19 Misinformation on Information Seeking, Avoidance, and Processing: A Multicountry Comparative Study (2020, background): “These emotions have been reported to be frequently experienced in crises and pandemic situations (Jin et al., 2012; H. K. Kim & Niederdeppe, 2013).”
• The Role of Emotional Response during an H1N1 Influenza Pandemic on a College Campus (2013, background): “Jin et al. (2007, 2012) suggested four primary negative emotions associated with response to a crisis: anger, sadness, fright, and anxiety.”
• The Scared, the Outraged, and the Anxious: How Crisis Emotions, Involvement, and Demographics Predict Publics’ Conative Coping (2016, methodology): “As Jin et al. (2007, 2012) observed, how publics react to fright and anxiety may overlap.”