How emotion is made and measured

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A survey on empathetic dialogue systems (2020, background): “In the scope of this aper, we focus on the representation of emotion in dialogue system (or uman-computer interaction) and its effectiveness, not emotion in terms f affective science or social sciences in general [34] .”
Empathy and experience in HCI (2008, background): “It has also resulted in a plethora of interesting new interactive devices, research methods, and design processes [16, 27, 42] as well as reflection on the scope and limits of theory and methodology within HCI [6, 9, 13, 23, 37, 55].”
User experience (UX): towards an experiential perspective on product quality (2008, background): “It imposes "abstract models and classifications onto rich and complex concepts like affect and emotion" ([21], p. 68; see [3] for a similar argument).”
Feminist HCI: taking stock and outlining an agenda for design (2010, background): “Much of this work is already underway: HCI’s recent pre-occupation with emotion [17], fun [12], spirituality [82], food [41], sexuality [18; 4], embodied interactions [34], and whole-body interactions [33] is demonstrative of the significance of focalizing the agency of interaction not on the…”