Bringing in the Excluded? Aesthetic labour, skills and training in the 'new' economy

By Dennis Nickson, Chris Warhurst, A. Cullen, A. Watt. 2003

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Skills at work, 1986 to 2006 (2007, background): “These items were introduced into the survey because it has been argued that there are a number of jobs, particular in the service sector here it is common to interact with the public or with colleagues, where such skills are ecoming especially important, particularly so for women (Nickson et al., 20”
Soft skills and employability: Evidence from UK retail (2012, background): “Warhurst and Nickson (2007) suggest that there is a displacement effect in much service work, with students, who in the UK generally have middle-class backgrounds, filling positions in the service sector that other types of workers – those from working-class backgrounds and the long-term unemployed ”
The importance of attitude and appearance in the service encounter in retail and hospitality (2005, background): “The findings of this study are fully reported in Nickson et al. (2001). In short, the study found that the need to look good and sound right did exist and was very important to employers in retail and hospitality.”