Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants
By Seoki Lee, Cindy Yoonjoung Heo. 2009
236 citations recorded by the source corpus.
Subfields: Marketing, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/a9190a28bd5e6da9dcf136b5ea6e8ef7462e9c4e
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Marketing
- Zahed Ghaderi
- M. Mirzapour
- M. J. Bonilla-Priego
- S. Richardson
- Jose M. Moneva
- Eduardo Ortas
- Xuemei Xie
- Joan Henderson
In Strategy and Management
- Zahed Ghaderi
- M. Mirzapour
- M. J. Bonilla-Priego
- S. Richardson
- Jose M. Moneva
- Eduardo Ortas
- Xuemei Xie
- Joan Henderson
Citations in the corpus
- Corporate social responsibility and organisational performance in the tourism sector (2019, methodology): “First, it captures the linkages between different dimensions (environmental, social, and governance) of a firm’s CSR strategy and CFP in different tourism-related industries to avoid possible compensation effects (Lee & Heo, 2009; Inoue & Lee, 2011).”
- Corporate social responsibility, customer satisfaction, and financial performance: The moderating effect of the institutional environment in two transition economies (2017, background): “At first, customer satisfaction is seen as one of the major indirect factors that are linked closely with CSR (Lee and Heo, 2009).”
- Corporate social responsibility and hotel performance: A view from Tehran, Iran (2019, background): “…tourism and CSR efforts of hotels are the subject of several studies (Akmese, Cetin, & Akmese, 2016; Guetat, Jarboui, & Boujelbene, 2015; Inoue & Lee, 2011; Kang, Chiang, Huangthanapan, & Downing, 2015; Kim, Hlee, and Joun, 2016; Kim, Song, and Lee, 2016; Kucukusta et al., 2013; Lee & Heo, 2009).”