Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article

By Dimitrios Buhalis. The Tourist Review, 2019

571 citations recorded by the source corpus.

Purpose Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the transformational and disruptive nature of technology for tourism. Design/methodology/approach This paper is based on systematic research. Findings Technology innovations bring the entire range of stakeholders together in tourism service ecosystems. Technology-empowered tourism experiences increasingly support travellers to co-create value throughout all stages of travel. Ambient Intelligence (AmI) Tourism (2020-future) is driven by a range of disruptive technologies. Inevitably smart environments transform industry structures, processes and practices, having disruptive impacts for service innovation, strategy, management, marketing and competitiveness of everybody involved. Originality/value The paper synthesises developments in technology for tourism and proposes a future perspective.

Subfields: Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a8f90141a80f8f2498bbeef1e9e1b2a27f80d0a2

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Citations in the corpus

e-Tourism beyond COVID-19: a call for transformative research (2020, background): “What can be seen over the course of e-Tourism research development is the emergence of focus areas and research-activity clusters that correspond to technological advances, like Web 2.0, big data, virtual reality and smart technologies (Buhalis 2019).”
Shaping the Metaverse into Reality: A Holistic Multidisciplinary Understanding of Opportunities, Challenges, and Avenues for Future Investigation (2023, methodology): “and automation, the metaverse is regarded as one of the examples of smart technologies employed by tourism businesses to reach out and maintain their relationship with their customers effectively during the COVID-19 crisis.(45) This scenario has made the metaverse one of the most emerging and signif”