Don't apologize unless you mean it: A laboratory investigation of forgiveness and retaliation

By Jeanne S. Zechmeister, Sofia F. Garcia, Catherine Romero, Shona N. Vas. 2004

205 citations recorded by the source corpus.

Subfields: Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a7a4045505ea5dbae54b252f14a626b937cad5f9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Social Psychology

1. Dewi Rooslani Tojib
2. Yelena Tsarenko
3. Peter Strelan
4. Tanya Covic
5. C. Dalbert

In Sociology and Political Science

1. Yelena Tsarenko
2. Dewi Rooslani Tojib
3. Peter Strelan
4. C. Dalbert

Citations in the corpus

• A REVIEW OF FORGIVENESS PROCESS MODELS AND A COPING FRAMEWORK TO GUIDE FUTURE RESEARCH (2006, background): “, 2003), apology, remorse, offense severity (Zechmeister et al., 2004), and responsibility attributions (Fincham et al.”
• A transactional model of forgiveness in the service failure context: a customer‐driven approach (2011, background): “In operational terms, forgiveness is defined as behavioural, affective, and cognitive responses following an interpersonal offence ( Zechmeister et al. , 2004”