Customer satisfaction, service quality, and customer value: years 2000-2015

By Haemoon Oh, Kawon Kim. 2017

240 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/a6dbfaa177c5a8656d5d6548405db7971768c478

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. S. Wagner
2. Tanja Hörtnagl
3. Girish Prayag
4. Birgit Muskat
5. Salman Zulfiqar
6. Saira Aziz
7. Waseem Bahadur

In Organizational Behavior and Human Resource Management

1. S. Wagner
2. Tanja Hörtnagl
3. Girish Prayag
4. Birgit Muskat
5. Salman Zulfiqar
6. Saira Aziz
7. Waseem Bahadur
8. Hailin Qu

Citations in the corpus

• Perceived quality, authenticity, and price in tourists’ dining experiences: Testing competing models of satisfaction and behavioral intentions (2019, background): “Thus, managing tourists’ dining experiences has become a key marketing priority for restaurant managers to attract and retain customers (Kim et al., 2017; Oh and Kim, 2017).”
• Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018, background): “Past studies suggest that customer gender, age, and level of education potentially correlate with CL (Oh & Kim, 2017; Wieseke et al., 2012).”