Restorative servicescapes: restoring directed attention in third places

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Assessing the Perceived Restorative Qualities of Vacation Destinations (2013, background): “Rosenbaum (2009) examined restorative servicescapes in locations such as retail shops or video arcades and concluded that commercial servicescapes may also possess restorative qualities.”
Servicescape cues and customer behavior: a systematic literature review and research agenda (2013, background): “As far as physical differences are concerned, studies in this sub-cluster emphasize the role that the servicescape could have in helping people with disabilities to approach the service encounter (Baker, Holland, & Kaufman-Scarborough, 2007; Rosenbaum, 2009).”
An expanded servicescape perspective (2011, background): “Employees Stone (1954) concludes that housewives often form friendships with company employees to help them remedy loneliness; more important, he argued that a consumer’s need to assuage loneliness often drives consumption.”