An evaluation of airline service quality using the fuzzy weighted SERVQUAL method

By C. Chou, Li-Jen Liu, Sue-Fen Huang, J. Yih, T. Han. Applied Soft Computing, 2011

304 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Management Science and Operations Research, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/a0291fc0afe55802beea63a87166991270cd8290

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In Economics and Econometrics

1. Juan de Oña
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In Management Science and Operations Research

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

• Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “Thus, both joined measures could provide a more useful and reliable measurement tool of transit SQ.”