How Embarrassing! An Exploratory Study of Critical Incidents Including Affective Reactions

By D. Grace. 2007

111 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/96fb9eb10bfc7b52eb3c94f8608654a0f67074f3

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Susi Geiger
2. L. Maguire

In Social Psychology

1. Susi Geiger
2. L. Maguire

In Sociology and Political Science

1. Susi Geiger
2. L. Maguire

Citations in the corpus

• Emotional timescapes: the temporal perspective and consumption emotions in services (2015, background): “This is somewhat surprising given the experiential nature of the service transaction – indeed service encounters have been described as ‘breeding grounds’ for emotion (Grace, 2007, p.271).”