The Psychology of Waiting Lines

By D. Maister. 2005

276 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/917d54315795b0936807afc84a40494cbf5ccdff

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

1. Nathalie T. M. Demoulin
2. Frédéric Bielen
3. Jinde Jiang

Citations in the corpus

• Waiting time influence on the satisfaction‐loyalty relationship in services (2007, background): “Determinants of waiting time satisfaction Several factors are considered as leading to evaluation of wait (Maister, 1985).”