Work-arounds, Make-work, and Kludges

By P. Koopman, Robert R. Hoffman. 2003

170 citations recorded by the source corpus.

Subfields: Information Systems and Management, Social Psychology, Human-Computer Interaction

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Steven L. Alter
2. Robert R. Hoffman
3. Marianne Peeters
4. Gary Klein
5. John D. Lee
6. Nigel R. Shadbolt
7. Evangelia Demerouti
8. Shane T. Mueller

In Social Psychology

1. Robert R. Hoffman
2. Evangelia Demerouti
3. Marianne Peeters
4. Shane T. Mueller
5. Steven L. Alter
6. Gary Klein
7. Arnold B. Bakker
8. John D. Lee

In Human-Computer Interaction

1. Steven L. Alter
2. Robert R. Hoffman
3. Gary Klein
4. John D. Lee
5. Shane T. Mueller
6. Min Kyung Lee
7. Raja Parasuraman

Citations in the corpus

• Metrics for Explainable AI: Challenges and Prospects (2018, background): “With regard to performance at the work system level, considerations other than raw efficiency come into play (Hoffman & Hancock, 2017; Koopman & Hoffman, 2003).”
• The Dynamics of Trust in Cyberdomains (2009, background): “11,12 Antitrust—the skeptical assessment of a technology-reliant work system— is another form of negative affect that can trigger an effort to adapt.”
• Transmission of reduction‐oriented crafting among colleagues: A diary study on the moderating role of working conditions (2018, background): “Individuals then use their knowledge and skills to create and execute an alternative, more efficient path to that goal (Koopman & Hoffman, 2003).”
• Theory of Workarounds (2014, background): “Koopman and Hoffman [2003] note that workarounds may be viewed as temporary fixes but often end up being long lived.”