Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors.

By Dev Jani, Heesup Han. 2015

231 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/8a53fa0fe238afe5c0fc4c8c501365650b1fd442

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Citations in the corpus

What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention (2020, background): “While visitors who experience authentic attributes of a travel event seem to have a higher degree of satisfaction (Jensen and Lindberg 2000), to date no consistent explanation exists of the relationship between authenticity and repurchase intention.”
Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018, methodology): “In the tourism-related context, the SOR model is highly efficacious in explaining the relationships among stimuli (i.e., hotel ambience), process (i.e., emotions), and response (i.e., hotel loyalty) (Jani and Han 2015).”
Travel for Affection: A Stimulus-Organism-Response Model of Honeymoon Tourism Experiences (2021, background): “…the S-O-R framework, tourism and hospitality studies have used various destination-related attributes, such as physical environment (Manthiou et al., 2017), servicescape (Durna et al., 2015), perceived quality (Jang & Namkung, 2009), and hotel ambience (Jani & Han, 2015) as environmental stimuli.”
Understanding emotional customer experience and co-creation behaviours in luxury hotels (2019, methodology): “…Stimulation: Surprised; Curious*; Excited; Passionate*; Grateful; Entertained*; Sentimentality: Loving; Romantic; Sentimental; upscale restaurant (Jani and Han, 2015) S-O-R model Positive emotions: Happy; Proud; Pleased; Contented; Peaceful; Romantic; Excited; surprised; Negative emotions:…”
The role of natural soundscape in nature-based tourism experience: an extension of the stimulus–organism–response model (2020, methodology): “Using the extended SOR model, the results from Jani and Han (2015) indicate that the hotel ambience (stimuli) significantly affect consumers’ emotion state (organism), which has a significant effect on hotel loyalty (response).”