Taking email to task: the design and evaluation of a task management centered email tool

By Victoria Bellotti, Nicolas Ducheneaut, Mark Howard, Ian E. Smith. International Conference on Human Factors in Computing Systems, 2003

428 citations recorded by the source corpus.

Subfields: Information Systems and Management, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/8a28a1ee766d87ca9acbd741a7c1972d69217359

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Gloria Mark
2. Kathleen M. Carley
3. James D. Herbsleb
4. Daniela Gudith
5. Ulrich Klocke

In Human-Computer Interaction

1. Gloria Mark
2. Kathleen M. Carley
3. James D. Herbsleb
4. Stephen R. Barley
5. Daniela Gudith
6. Ulrich Klocke

Citations in the corpus

• E-mail as a Source and Symbol of Stress (2011, methodology): “Finally, the use of e-mail to perform tasks for which the programs were not designed requires additional time to compensate for the programs’ inadequacies (Bellotti et al. 2003, Renaud et al. 2006).”
• Socio-technical congruence: a framework for assessing the impact of technical and work dependencies on software development productivity (2008, background): “Part of the research effort of the CSCW community has been on improving traditional tools, such as email and instant messaging, which have become an integral part of work in the vast majority of organizations [3][45].”
• TaskTracer: a desktop environment to support multi-tasking knowledge workers (2005, background): “Other systems work at more abstract level by organizing task-specific workspaces using “filters” applied to communication threads (as in TaskMaster [3]), streams or networks of documents (Lifestreams [10] and Presto [8] respectively).”
• "Constant, constant, multi-tasking craziness": managing multiple working spheres (2004, background): “Systems such as Taskmaster [2] (and the concept of thrask) are in line with the kind of support required for working sphere management.”
• No task left behind?: examining the nature of fragmented work (2005, background): “[2] suggested a set of requirements for information technology to support multitasking including providing fast task-switching and the easy retrieval of mental context.”
• Socio-technical systems: From design methods to systems engineering (2011, background): “While there have been many studies of the use of systems such as email (e.g., Bellotti, et al., 2003), we need to understand how teams work around the problems that they encounter when using such systems.”
• Identification of coordination requirements: implications for the Design of collaboration and awareness tools (2006, methodology): “tion with the tasks performed by individuals [2, 13].”