Reviewing congruity effects in the service environment musicscape

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Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction (2010, methodology): “This finding provides additional support for the notion of Gestalt in understanding consumers’ responses to service environments (e.g., Holahan, 1982; Lin, 2004; Oakes & North, 2008; Lin, 2010).”
Music and consumption experience: a review (2011, methodology): “In another study based on review of literature, Oakes and North (2008)”
Emotional Responses to Multisensory Environmental Stimuli (2016, background): “…3.0 License (http://www.creativecommons.org/licenses/by/3.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).”
An expanded servicescape perspective (2011, unknown): “music, noises (Morin et al., 2007; Oakes and North, 2008)) elements.”