Explaining servitization failure and deservitization: A knowledge-based perspective

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Make-or-buy configurational approaches in product-service ecosystems and performance (2019, background): “…factors that explain failed servitization, including limited capabilities (Sjödin, Parida, & Kohtamäki, 2016), inefficient organizational configuration to develop product-service innovation (Bustinza et al., 2015), or poor make-or-buy decisions related to partner selection (Valtakoski, 2017).”
Service Growth in Product Firms: Past, Present, and Future (2017, background): “The conceptual studies by Forkmann, Ramos, Henneberg and Naudé (2017) and Valtakoski (2017) in this issue are two of very few articles that discuss deservitization.”
Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020, background): “Indeed, since this transformation requires engagement and intensive collaboration be-tween provider and customer (Story, Raddats, Burton, Zolkiewski, & Baines, 2017; Valtakoski, 2017), it is important to understand the requirements of both sides in the partnership.”
Framing the servitization transformation process: A model to understand and facilitate the servitization journey (2020, background): “This is the process of deservitization and occurs when a firm reduces or curtails service provision; indeed the interplay between servitization and deservitization is not yet well understood and deserves closer examination (Valtakoski, 2017, Kowalkowski et al., 2017a).”