Four strategies for the age of smart services.
By Glen Allmendinger, Ralph Lombreglia. Harvard Business Review, 2005
513 citations recorded by the source corpus.
View Paper: https://www.semanticscholar.org/paper/86be2fa2523ef2ef7a716b4910740dc95078048d
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Citations in the corpus
- WHAT IS THE INTERNET OF THINGS? AN ECONOMIC PERSPECTIVE (2010, background): “Businesses profit from this value driver by establishing a new channel to maintain contact with consumers, offer new services, and gain consumer attention (Allmendinger, Lombreglia, 2005).”
- Information sharing and supply chain performance: the role of connectivity and willingness (2007, background): “” The ability to dynamically optimize chain performance to meet emerging customer needs may provide unparalleled competitive advantage (Allmendinger, 2005).”
- Conceptualizing smart service systems (2017, background): “Such smart service is based on two core properties of smart products: awareness and connectivity (Allmendinger and Lombreglia 2005).”
- “Futurizing” smart service: implications for service researchers and managers (2015, background): “…illustrate a special service type – a smart service - that is delivered to or via an intelligent object that is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication, and interactive feedback (Allmendinger and Lombreglia, 2005).”
- Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies (2018, background): “Allmendinger and Lombreglia [55], in their seminal paper, have pointed out that the monitoring product status and condition is crucial to this regard.”
- Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020, background): “Instead, this is enabled by digital services that depend on ‘machine intelligence’ where data points are automatically gathered, validated, stored, and turned into information that can be acted on (Allmendinger & Lombreglia, 2005).”