TQM as a management strategy for the next millennia

By Satish Mehra, J. M. Hoffman, D. Sirias. 2001

190 citations recorded by the source corpus.

Subfields: Management Information Systems, Management Science and Operations Research, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/84eb8cc978671a74deff5ed5ed962e514971e4a0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Ismail Sila
2. J. Oakland

In Management Science and Operations Research

1. Ismail Sila
2. J. Oakland

In Strategy and Management

1. Ismail Sila
2. J. Oakland

Citations in the corpus

• Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study (2007, background): “TQM is generally viewed as a process-oriented approach to improving customer satisfaction by offering goods and services of high quality (Mehra et al., 2001).”