Queueing Models of Call Centers: An Introduction

By Ger Koole, A. Mandelbaum. Annals of Operations Research, 2002

376 citations recorded by the source corpus.

Subfields: Management Information Systems

View Paper: https://www.semanticscholar.org/paper/7f63e6d425315ba9d6e4755546d39a73d4cf1c9d

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In Management Information Systems

1. Ger Koole
2. Noah Gans
3. A. Mandelbaum
4. Ward Whitt

Citations in the corpus

• Telephone Call Centers: Tutorial, Review, and Research Prospects (2003, background): “Figure 11: Performance of 12 Call Centers in the QED Regime (from [95])”