Forgiveness and Reconciliation

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The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes (2012, background): “Forgiveness is seen as one of the coping strategies that is strongly associated with abandonment of negative responses to the transgressor (Worthington, 2006).”
“I’m Mad and I Can’t Get That Service Failure Off My Mind” (2012, background): “When activated, rumination facilitates negative and hinders positive behaviors toward the transgressor (Pronk et al. 2010; Worthington 2006), and these effects are typically stronger for people with greater versus lower tendency to ruminate (Scott and McIntosh 1999).”
Research on religion/spirituality and forgiveness: A meta-analytic review. (2013, background): “For example, one may experience unforgiving emotions toward self (e.g., self-condemnation, guilt, shame) after perceiving that one has hurt another or violated one’s own moral standards (Worthington, 2006).”