Emotional dissonance in call centre work

By Jürgen Wegge, Rolf van Dick, Christiane von Bernstorff. 2010

92 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/7bfc1b72fc8e08553007f210f4b98744d5eedcc1