Evaluating a hotel GM's performance A case study in benchmarking

By R. C. Morey, D. Dittman. 2003

244 citations recorded by the source corpus.

Subfields: Control and Systems Engineering, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/7bcaecb76d6048a7826238658a7a91a111da109c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Control and Systems Engineering

In Strategy and Management

Citations in the corpus

A Stochastic Cost Frontier in the Portuguese Hotel Industry (2004, background): “Morey and Dittman (1995) analyse the efficiency of 54 hotels with DEA.”
Measuring the Cost Efficiency of International Tourist Hotels in Taiwan (2006, methodology): “Morey and Dittman (1995) first used DEA to measure the performance of the hotel industry and provide a useful reference for input/output variable selection.”
Hotel performance: state of the art (2010, background): “Concerning the second question, how to improve efficiency, Morey and Dittman (2003, p. 53)”
TOURISM AND HOTEL COMPETITIVENESS RESEARCH (2009, background): “…of a hotel’s performance involves analyzing three categories of factors, which include physical characteristics, factors determined by the market, and factors that are controllable (e.g., salaries) by the hotel general manager (see also Morey & Dittman, 1995; Phillips, 1996; Barros, 2005).”
Regional Efficiency Improvement by Means of Data Envelopment Analysis through Euclidean Distance Minimization including Fixed Input Factors - An Application to Tourist Regions in Italy (2011, unknown): “Clearly, tourism is a multi-faceted and multi-purpose activity (e.g. beach tourism, cultural tourism, sports tourism, nature tourism, etc.) that has to operate within often strict limits of socially or ecologically sustainable development – or carrying capacity – of the local environment (see Ryan a”
Assessment of Tourism Competitiveness by Analysing Destination Efficiency (2008, unknown): “Among the earliest, Morey and Dittman (1995) – using data envelopment analysis with seven inputs and four outputs – evaluated the performance of the general managers of an American chain of 54 hotels – geographically dispersed over the USA – for the year 1993.”
Modelling the Performance of Australian Hotels: A DEA Double Bootstrap Approach (2011, background): “For the size of hotel, a growing number of studies, Santarelli (1998), for example, have found that, in Italy, the size of a hotel impacts positively on its technical efficiency.”