Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk

332 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping (2021, background): “Belanche et al.’s (2012) study, focusing on the intention to use a website, tested the moderating role of perceived risk between the website's perceived usability, customer satisfaction, and intention to use.”
Online grocery shopping: the impact of shopping frequency on perceived risk (2016, background): “Perceived risk has consistently been identified as an inhibitor to online purchasing, regardless of advances in technology and the increasing skill and competence of consumers on the Internet (Belanche, Casaló, and Guinalíu 2012; Bianchi and Andrews 2012).”
Effect of general risk on trust, satisfaction, and recommendation intention for halal food (2019, result): “These results are in line with Belanche et al.’s (2012) study, which”
Re-examining online customer experience to include purchase frequency and perceived risk (2015, background): “…of perceived risk continues to be important in studies of online outcomes, such as satisfaction (e.g., Meuter et al., 2000; Shankar Smith & Rangaswamy 2003) or repurchase intentions (e.g., Belanche et al., 2012; Bianchi & Andrews, 2012; Coker, Ashill & 16 Hope, 2011; Nepomuceno et al., 2014).”