Human capital in service organizations: identifying value drivers

By Karthik Namasivayam, Basak Denizci. 2006

158 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/7a01e1787b3e68ca6e56b12ec48411564b630a99

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In Strategy and Management

Citations in the corpus

Intellectual capital: company's invisible source of competitive advantage (2013, background): “It includes infrastructures, information systems, routines, procedures, data bases, organizational structure, management philosophy, processes and organizational culture (Namasivayam and Basak, 2006).”
The performance of intellectual capital: Mobilising relationships between intellectual and financial capital in a bank (2011, background): “Likewise, Namasivayam and Denizci (2006) claimed that human capital interacts with organisational capital to create, acquire, and employ customer capital that then would enable continued organisational success.”
Interaction between structural capital and human capital in Italian NPOs (2010, background): “It is a matter of fact that IC has already proved to be important for the success of organizations selling services rather than concrete goods (Namasivayam and Denizci, 2006) since their products are, to a large extent, intangible in nature.”
A Review of the Role of Human Capital in the Organization (2016, background): “Generally, organizational capital is a cohesive collection of qualitative features, including educational, skilled, and cultural, which creates value added for the organization (Namasivayam & Denizci, 2006).”
Intellectual capital and performance within the banking sector of Luxembourg and Belgium (2013, background): “Much of the value addition and transfer occurs at the interface between the consumer and the organization in services, since emotional intelligence, creativity and product knowledge for frontline employees largely influence customers’ perceived value (Namasivayam and Denizci, 2006).”