The effect of corporate social responsibility on hotel employee safety behavior during COVID-19: The moderation of belief restoration and negative emotions
By Jiangchi Zhang, Chaowu Xie, Alastair M. Morrison. 2021
102 citations recorded by the source corpus.
Abstract The effect of corporate social responsibility (CSR) on employee safety behavior in crisis situations remains as a gap in the hospitality literature. Based upon the social-influence and conservation of resources theories, this research constructed a theoretical model of hotel CSR's influence on employee safety behavior with belief restoration and negative emotions serving as moderation variables. The Corona Virus Disease 2019 (COVID-19) pandemic served as the background, and a questionnaire survey of 23 hotels in China was conducted with 1594 valid responses being received. The results showed that: (1) CSR positively predicted employee safety behavior; CSR had positive influences on safety compliance, participation and adaptation; (2) safety compliance and participation partially mediated the influence of CSR on safety adaptation; and (3) belief restoration positively moderated the relationship between CSR and safety behavior, and negative emotions negatively moderated the relationship between CSR and safety behavior. This research expands the literature coverage on the effectiveness of CSR in a pandemic and hospitality context, as well as being the first to investigate the effect of CSR on employee safety behavior. The CSR practices of hotels are a critical factor in promoting employee safety behavior, mitigating the negative impacts of the crisis, and assisting recovery and future development.
Subfields: Organizational Behavior and Human Resource Management, Radiological and Ultrasound Technology, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/7151fe846f0fdb2212ec648d1dc9beba98a8c07c
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Citations in the corpus
- Workplace Health Promotion, Employee Wellbeing and Loyalty during Covid-19 Pandemic—Large Scale Empirical Evidence from Hungary (2021, background): “Furthermore, it can be clearly seen that companies especially from legal, financial or technology sectors—where employees can work from home—remain as productive and competitive with the transition to home office (Duffy et al. 2021; Zhang et al. 2021; O’Brien et al. 2021).”