Editorial Notes - The Growth of Interest in Services Management: Opportunities for Information Systems Scholars

By Arun Rai, V. Sambamurthy. Information systems research, 2006

344 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6fcc946c9850007d5d1389022e524ad1299b3c68

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Stephen Louis Vargo
2. Robert F. Lusch
3. Satish Nambisan
4. Jaideep Prabhu
5. Elizabeth J. Davidson
6. Michael I. Barrett
7. Rosalind W. Picard
8. Ahmed Ali Abbasi

In Organizational Behavior and Human Resource Management

1. Stephen Louis Vargo
2. Robert F. Lusch
3. Satish Nambisan
4. Elizabeth J. Davidson
5. Jaideep Prabhu
6. Michael I. Barrett
7. Ahmed Ali Abbasi
8. Rosalind W. Picard

In Sociology and Political Science

1. Stephen Louis Vargo
2. Robert F. Lusch
3. Satish Nambisan
4. Suprateek Sarker
5. Ahmed Ali Abbasi
6. Elizabeth J. Davidson
7. Roger H. L. Chiang
8. Rosalind W. Picard

Citations in the corpus

• Service Innovation: A Service-Dominant Logic Perspective (2015, background): “…Von Hippel 2011), economics (Cainelli et al. 2006; Gallouj 2002; Gallouj and Savona 2008), information systems (Alter 2008; Lyytinen and Rose 2003; Rai and Sambamurthy 2006), operations (Edvardsson and Olson 1996; Fitzsimmons and Fitzsimmons 2000; Metters and Marucheck 2007; Oke 2007), and…”
• Service Innovation in the Digital Age: Key Contributions and Future Directions (2015, background): “Much IS research is rooted in customary understandings of service as activities that a service provider performs for a user or customer, and of services as the bundle of more-or-less routinized activities that characterize provider/user relationships (Rai and Sambamurthy 2006).”
• Computing (2021, background): “To this end, identifying the techniques to evaluate human emotion within the built environ­ ment is a logical first step toward understanding how elements of the environment influences human emotions.”
• Big Data Research in Information Systems: Toward an Inclusive Research Agenda (2016, background): “Here, all of the standard services management questions apply, including those that Rai and Sambamurthy (2006) articulate.”
• Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud (2013, neutral): “Given the emerging services paradigm, it is time to rethink IT and IS from new organizational and technical vantage points [39].”
• Opportunities and risks of software-as-a-service: Findings from a survey of IT executives (2011, background): “[60] note that “important questions emerge on customer perceptions and the economics of digitally enabled services.”