Measuring experience of hospitality: scale development and validation

By Ruth Pijls-Hoekstra, B. Groen, Mirjam Galetzka, Ad Th. H. Pruyn. 2017

113 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/6cd2f985aff8a8ffdfeaef66384526f02fd5d4a5

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Hailian Qiu
2. Boyang Shu
3. Minglong Li
4. Billy Bai

In Organizational Behavior and Human Resource Management

1. Hailian Qiu
2. Boyang Shu
3. Minglong Li
4. Billy Bai

Citations in the corpus

• Enhancing hospitality experience with service robots: the mediating role of rapport building (2019, methodology): “In addition, the measurement used by Pijls et al. (2017) was adopted to estimate customers ’ hospitality experience.”