Social Media Use and Impact during the Holiday Travel Planning Process

By John Fotis, Dimitrios Buhalis, Nicos Rossides. Information and Communication Technologies in Tourism, 2012

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Real-time co-creation and nowness service: lessons from tourism and hospitality (2019, background): “The travel, tourism and hospitality industries are experiential and dynamic in nature (Fotis, Buhalis, & Rossides, 2012; Hays, Page, & Buhalis, 2013).”
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015, background): “Tourism research has demonstrated that CGC is perceived as more trustworthy when compared to content from of ﬁ cial destination websites, travel agents, and mass media (Dickinger, 2011; Fotis et al., 2012).”
“Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content (2013, background): “…studies have examined user-generated sites in recent times (e.g., Cox et al. 2009; Casaló, Flavián, and Guinalíu 2010; Bronner and de Hoog 2011; Fotis, Buhalis, and Rossides 2012), the credibility of UGC has seldom been a matter of prime interest, particularly in hospitality and tourism…”