Investigating firm's customer agility and firm performance: The importance of aligning sense and respond capabilities
By Nicholas H. Roberts, Varun Grover. 2012
326 citations recorded by the source corpus.
Subfields: Management of Technology and Innovation, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/691bddbab0deef9da57c68848eb6ced0575466f3
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management of Technology and Innovation
In Organizational Behavior and Human Resource Management
- Marcello M. Mariani
- V. Venkatesh
- S. Elia
- S. Joglekar
- Pankaj Setia
- Dennis Herhausen
- Heshan Sun
- James Y. L. Thong
In Strategy and Management
- Maria Giuffrida
- V. Venkatesh
- S. Elia
- Marcello M. Mariani
- S. Joglekar
- Pankaj Setia
- Stefano Bresciani
- Dennis Herhausen
Citations in the corpus
- Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2014, unknown): “Scholars inmarketing (e.g., Day &Wensley, 1988; Hooley, Greenley, Cadogan, & Fahy, 2005; Roberts & Grover, 2012; Vorhies & Morgan, 2005) and in IT (Bharadwaj, 2000; Borges, Hoppen, & Luce, 2009; Chang et al., 2010; Melville, Kraemer, & Gurbaxani, 2004) find that resources alone are not always…”
- Resources and digital export: An RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce (2021, background): “…marketing has found that resources by themselves are not always sufficient to generate significant performance gains; rather, they have to be transformed into distinctive capabilities (e.g., Bharadwaj, 2000; Chang et al., 2010; Roberts and Grover, 2012; Melville et al., 2004; Trainor et al., 2014).”
- Unfolding the ambidextrous effects of proactive and responsive market orientation (2016, background): “…regression analysis is especially well suited to analyze the extent to which combinations of two predictor variables (i.e., proactive and responsive MO) relate to an outcome, particularly in the case when balancing the two predictors is a central consideration (Edwards 1994; Roberts & Grover 2012).”
- Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance (2013, background): “Such capabilities are an important aspect of contemporary business strategy as these may enhance the ability of an organization to sense and respond to a changing business environment (Haeckel 1999; Roberts and Grover 2012).”