The negative communication dynamic

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Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident (2016, background): “…to a business organisation increases consumers' anger across different scenarios including unethical incidents such as children's safety, technical product recalls and airplane crashes (An, 2011; Choi & Lin, 2009b; Coombs & Holladay, 2007; Jorgensen, 1996; McDonald, Sparks, & Glendon, 2010).”
Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008, background): “Anger can also motivate stakeholders to say bad things about the organization to people they know—negative word-of-mouth (Coombs & Holladay, 2007).”
The Scared, the Outraged, and the Anxious: How Crisis Emotions, Involvement, and Demographics Predict Publics’ Conative Coping (2016, background): “Given the nature of the crisis, publics may blame the organization for how they feel (e.g., Coombs & Holladay, 2007; Hallman & Wandersman, 1992).”
Stakeholder reactions to company crisis communication and causes (2010, unknown): “Anger predicts punitiveness (Jorgensen, 1996), negative purchase intentions (Coombs & Holladay, 2007; Jorgensen, 1996), negative word-of-mouth (WOM) behavior (Coombs & Holladay, 2007), and indirectly reduces investment intentions (Jorgensen, 1996).”