Configuration of innovation and performance in the service industry: evidence from the Taiwanese hotel industry

By Chun-Yao Tseng, H-Y. Kuo, Shou-Shiung Chou. 2008

120 citations recorded by the source corpus.

Subfields: Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/67f25bccbeede057a1f14f6e5e9f399c2a0a0e5d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Thomas Anning-Dorson
2. Paul Phillips
3. Sascha Kraus
4. Rachna Nanda Kumar
5. Anne-Laure Mention
6. Ruggero Sainaghi

In Strategy and Management

1. Thomas Anning-Dorson
2. Ruggero Sainaghi
3. Sascha Kraus
4. Anne-Laure Mention
5. Paul Phillips

Citations in the corpus

• Intellectual Capital, Innovation and Performance: a Systematic Review of the Literature (2012, background): “…of IC on innovation process (Prajogo & Ahmed, 2006), innovation outcome (Jassawalla & Sashitall, 1998; Prajogo & Ahmed, 2006; Smith et al., 2005; Subramaniam & Youndt, 2005; Wu et al., 2007) and performance (Hayton, 2005; Mol & Birkinshaw, 2009; Tseng et al., 2008) are briefly presented below.”
• The role of entrepreneurial orientation in service firms: empirical evidence from Austria (2013, background): “A study in the Taiwanese hotel industry by Tseng et al. (2008) found that a lack of innovations deteriorate a hotel’s competitiveness.”
• Role of innovation in the relationship between organizational culture and firm performance (2013, background): “Mediating effect of innovation While most studies above examined the direct effect of innovation on firm performance, some studies in the literature focussed on innovation having a mediating role in the relationship between organizational culture and firm performance (Tseng et al., 2008), or market ”
• Measuring hotel performance: Using a balanced scorecard perspectives’ approach (2013, background): “Nevertheless, despite the high growth rates, many articles describe an intensive rivalry, which generates high pressure to increase efficiency and productivity (Ooncharoen and Ussahawanitchakit, 2008; Tseng et al., 2008).”
• Customer involvement capability and service firm performance: The mediating role of innovation (2017, background): “Tseng, Kuo, and Chou (2008) also found that in the relationship between organizational culture and firm performance, innovation serves as a mediator that improves performance.”