DRIVERS OF CUSTOMER LOYALTY IN A RETAIL STORE ENVIRONMENT

By Toyin Clottey, David A. Collier, Michael Stodnick. 2008

150 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/6724eed79330f233db4fe562e6db815ae28011c1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Kumar Alok
2. Medha Srivastava

In Organizational Behavior and Human Resource Management

1. Kumar Alok
2. Medha Srivastava

Citations in the corpus

• The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context (2013, background): “Clottey et al. (2008) pointed that though various determinants of customer loyalty have been identified but there remains a lack of consensus about the common ones that could be generalized across different industries.”