The Uncanny Valley: Existence and Explanations

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How researchers see this paper

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Mirages: On Anthropomorphism in Dialogue Systems (2023, background): “In the rest of this section, we discuss human and system factors that contribute towards placement of systems on the anthropomorphic continuum.”
Transforming the Customer Experience through New Technologies (2020, background): “There is a concern, following “ uncanny valley ” theory (Mori, 1970; Wang, Lilienfeld, & Rochat, 2015), that the sheer eeriness or uncanniness of such scenarios might scare away consumers (Mende et al., 2019).”
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses (2019, background): “…in response to a variety of artificial agents (e.g., animated movie characters, gaming characters, or digitally created faces) is inconsistent (for a discussion of possible reasons for this inconsistency, see Kätsyri et al. 2015; Piwek, McKay, and Pollick 2014; Wang, Lilienfeld, and Rochat 2015).”
Teachers’ attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users’ characteristics (2021, background): “First, in some cases, technology and anthropomorphism can be perceived as a threaten to humanity and generate strongly adverse emotional reactions, what has been called the Uncanny Valley theory (Wang, Lilienfeld, and Rochat 2015).”