Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan

By Ching-Fu Chen. 2008

687 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/65fee018b0d3ce14bcf5a953bfe0571eb9cdbac8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Juan de Oña
2. Hung-Che Wu
3. Rocio de Oña
4. Mengyun Li
5. Eren Sezgen
6. K. Mason
7. Robert Mayer
8. Rajesh Rajaguru

In Organizational Behavior and Human Resource Management

1. Juan de Oña
2. Hung-Che Wu
3. Rocio de Oña
4. Rob Hallak
5. Mengyun Li
6. Eren Sezgen
7. K. Mason
8. Robert Mayer

Citations in the corpus

• Effect of eWOM stimuli and eWOM response on perceived service quality and online recommendation (2020, background): “A genuine intent of improvement in the service quality consequent to complaints is viewed positively, leading to the recommendation intentions of the customer (Cantallops & Salvi, 2014; Chen, 2008; Crotts et al., 2009).”
• The Impact of Product Quality on Perceived Value, Trust and Students’ Intention to Purchase Electronic Gadgets (2013, background): “More so, a growing body of empirical research seem to agree that business enterprises can actual achieve a competitive advantage by delivering superior value to consumers (Sweeney & Soutar, 2001; Lin & Wang, 2006; Chen, Shang,, & Lin, 2008; Kuo, Deng & Wu, 2009; Lu & Hsiao, 2010). Thus, according to”
• Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions (2019, background): “Previous studies have found that satisfaction has a direct effect on behavioral intention (Oliver 1980; E. W. Anderson and Sullivan 1993; Chen 2008; Chen and Chen 2010).”
• Service innovation and customer satisfaction: the role of customer value creation (2017, background): “, 1996), and the airline industry (Chen, 2008) for a better understanding of customer’s expectations and requirements for attracting their satisfaction.”
• A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, methodology): “, Brady & Cronin, 2001; Caro & Garcia, 2007; Chen et al., 2011; Clemes et al., 2009; Ko & Pastore, 2005; Lu, Zhang, & Wang, 2009; Park, Lee, & Park, 2011; Shonk & Chelladurai, 2008; Wu et al., 2011; Wu & Li, 2014). The data set was randomly divided into two subsamples of equal size: Sample 1 and Sam”
• Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling (2014, background): “assessment, such as student feedback questionnaires and on site peer evaluation, are mostly limited to in-class teaching performances (Chen et al., 2012). For instance, Ledden, Kalafatis, and Samouel (2007) suggest that the value perceived by a student is the overall evaluation made of the utility o”
• How airline service quality determines the quantity of repurchase intention - Mediate and moderate effects of brand quality and perceived value (2019, background): “The service quality reflected the consumer's overall appraisal of a service provider's efforts and whether these fit the customer desires and expectations; as a consequence, this eventually influenced their intention of repurchase (Chen, 2008).”
• Higher education service quality, student satisfaction and loyalty (2019, background): “The bulk of research that tested for the relationship between perceived value and behavioral intention in different specific service contexts, found a significant relationship between the two concepts (Choi et al., 2004; Ryu et al., 2008; Chen, 2008; Kuo et al., 2009).”
• Heritage Tourism in Singapore Chinatown: A Perceived Value Approach to Authenticity and Satisfaction (2016, neutral): “…of value are crucial in the formation of satisfaction evaluations (Almanza, Jaffe, & Lin, 1994; Bigné, Sánchez, & Sánchez, 2001; BonnefoyClaudet & Ghantous, 2013; Chen, 2008; Chen & Tsai, 2007; Choi & Chu, 2001; De Rojas & Camarero, 2008; Oliver, 1980; Petrick & Backman, 2002; Tam, 2004).”
• Voice of airline passenger: A text mining approach to understand customer satisfaction (2019, methodology): “…AIRQUAL, Kano and SERVPERF— have been used to investigate the relationship among airline service quality attributes, and satisfaction, and loyalty (Chiou & Chen, 2010; Chen, 2008; Park et al., 2004; Ekiz et al., 2006; Basfirinci and Mitra, 2015; Hussain et al., 2015; Rajaguru, 2016).”