Effects of four computer-mediated communications channels on trust development

By Nathan D. Bos, Judith S. Olson, Darren Gergle, Gary M. Olson, Zachary C. Wright. International Conference on Human Factors in Computing Systems, 2002

488 citations recorded by the source corpus.

Subfields: Communication, Social Psychology, Statistical and Nonlinear Physics

View Paper: https://www.semanticscholar.org/paper/640102b9145289e49f2b67f97339d1bd52a2a2b7

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In Social Psychology

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Citations in the corpus

How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents (2020, background): “The study ’ s results showed that the richer conditions (face, video, and audio) were more effective than the text chat condition and that the video and audio conditions displayed evidence of trust development (Bos et al., 2002).”
Challenges and barriers in virtual teams: a literature review (2020, background): “Face-to-face communication is not always possible in distance collaborations, which is why [20] investigated challenges associated with trust—particularly delayed trust (slowed rate of progress towards full cooperation) and fragile trust [susceptibility towards negative ‘opportunistic behavior (p.”
Current practice in measuring usability: Challenges to usability studies and research (2006, background): “For example, the measures reviewed include measures of the quality of life (Farnham et al., 2002) and the gain of virtual money in stock broker support systems (Bos et al., 2002).”
Managing virtual teams: A review of current empirical research (2005, background): “…between non-job-related communication and team effectiveness are supported by experimental research showing that higher degrees of personal communication increased trust and cooperation in computer-mediated student teams (e.g., Bos et al., 2002; Moore et al., 1999; Rocco, 1998; Zheng et al., 2002).”
The rules of virtual groups: Trust, liking, and performance in computer-mediated communication (2005, background): “Like other relational dynamics, trust has been found to diminish with the relative lack of visual and vocal cues that text-based CMC implies ( Bos, Olson, Gergle, Olson, & Wright, 2002; Rocco, 1998), although not universally (e.g., Feng, Lazar, & Preece, 2003).”
Peer to Peer Lending: The Relationship Between Language Features, Trustworthiness, and Persuasion Success (2011, background): “…not necessarily in regard to persuasion per se, such as the uncertainty reduction theory (Berger & Calabrese, 1975) and the elaboration likelihood model (Petty & Cacioppo, 1986), can be adapted to online interpersonal interactions (Tidwell & Walther, 2002) and virtual teams (Bos et al., 2002).”