Are travellers satisfied with Malaysian hotels

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Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016, background): “during customers’ stay have been identified in previous research in order to assess their perception of service performance (Barsky and Labagh, 1992; Choi and Chu, 2000; Gu and Ryan, 2008; Poon and Low, 2005).”
Investigating the Structural Relationships Between Food Image, Food Satisfaction, Culinary Quality, and Behavioral Intentions: The Case of Malaysia (2013, unknown): “D ow nl oa de d by [ U ni ve rs ite D e Pa ri s 1] a t 0 4: 13 1 0 A ug us t 2 01 3 Investigating the Structural Relationships 107 Airport survey has been proven effective by prior tourism research (Choi, Chan, & Wu, 1999; Hui et al., 2007; Poon & Low, 2005).”
Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018, background): “It has been found that all the scales of service quality emphasized on the process quality (Ekinci et al., 2003; Mei et al., 1999; Mey et al., 2006; Mola and Jusoh, 2011; Poon and Low, 2005; Razalli, 2008).”