Integrating supplier satisfaction with customer satisfaction

By Alfred Shiu-ho Wong. 2000

131 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/631286db9b97d354083a49261e4078b80cd35485

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. R. Baxter

In Organizational Behavior and Human Resource Management

1. Ching-Ying Lin
2. Yu‐Shan Chen
3. R. Baxter

Citations in the corpus

• The Influence of Environmental Friendliness on Green Trust: The Mediation Effects of Green Satisfaction and Green Perceived Quality (2015, background): “Overall, satisfaction is defined as the emotional impact of a product on consumers after they have evaluated their use of the product [35].”
• How can business buyers attract sellers' resources? Empirical evidence for preferred customer treatment from suppliers (2012, background): “…researchers study satisfaction from the supplier perspective more in other disciplines than in marketing, for example in quality management studies (e.g. Wong, 2000; Wong, 2002), where it appears to have a mediating role, and in purchasing and supply management (e.g. Essig & Amann, 2009).”