Consumer Reaction to Negative Publicity
By D. H. Dean. 2004
356 citations recorded by the source corpus.
Subfields: Communication, Social Psychology, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/62d279cdf3bc5bd5fd36af3b4dcbd29f3bc0e200
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In Communication
In Social Psychology
In Strategy and Management
Citations in the corpus
- Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008, methodology): “The effects of the apology strategy were compared to less accommodative strategies such as giving no comment, denial, excuse, or justification (Bradford & Garrett, 1995; Dean, 2004; Lyon & Cameron, 1998).”
- Unpacking the halo effect: reputation and crisis management (2006, background): “For the technical-error condition, there was a significant drop in the reputation score ðWilkes 1⁄4 0:73 Fð1; 15Þ 1⁄4 7:74; p , 0:02; h 1⁄4 0:34Þ as well as for the no cause condition (Wilkes 1⁄4 0:43 Fð1; 13Þ 1⁄4 17:33; p , 0:001; h 2 1⁄4 0:34Þ: For the human-error condition, there was no significa”
- Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research (2016, background): “With the conversion of different test statistics (e.g., F statistics, path coefficients) to correlations, the magnitude of correlations has ranged from small (Griffin et al., 1991) to large (Coombs, 1998; Coombs & Holladay, 2002; Dean, 2004; Lee, 2005).”
- The social, economic and environmental dimensions of corporate social responsibility: The role played by consumers and potential entrepreneurs (2015, background): “Accordingly, Dean (2004) underscored how negative information often threatens corporate image and, contrariwise, Fombrun (1996) showed how a firm’s good reputation is closely related to a positive corporate image, giving the company a distinct competitive advantage.”
- Impacts of Reputation for Quality on Perceptions of Company Responsibility and Product-related Dangers in times of Product-recall and Public Complaints Crises: Results from an Empirical Investigation (2010, background): “Research indicates that high (as opposed to low) precrisis reputation is able to act as a buffer against negative publicity (cf. Dean, 2004 ; Dawar and Pillutla, 2000 ; Siomkos and Kurzbard, 1994 ; Siomkos and Shrivastava, 1993 ).”